Business Process Improvement | AI & Automation | Custom Software
Find the friction. Fix the system.
- Principal
- Chase, Founder & Principal Consultant
- Website
- bottlenecktheory.com
- Location
- Northern California · Remote nationwide
Overview
Founder-led independent consulting practice providing both consulting and implementation. Bottleneck Theory analyzes how operations run and delivers working solutions: redesigned processes, custom applications, workflow automation and integration, applied AI, optimized systems, and reporting. Recommendations are vendor-neutral.
Core competencies
- Business process assessment and redesign
- Custom software and application development
- Workflow automation and systems integration
- Applied AI solution design and implementation
- Systems optimization and technology consulting
- Reporting, analytics, and dashboards
- Requirements gathering, documentation, and training
Service categories
- Process Improvement & Consulting
- Custom Software & Applications
- Workflow Automation & Systems Integration
- AI Implementation & Intelligent Workflows
- Systems Optimization & Technology Consulting
- Data, Reporting & Business Intelligence
Delivery approach
- 1. Understand. Clarify the goal, the people involved, and the constraints. Learn how the work really happens.
- 2. Diagnose. Trace handoffs, wait states, and rework back to their causes. Measure a baseline.
- 3. Redesign. Develop future-state options and choose the simplest one people can actually run.
- 4. Implement. Build and deliver the change: process, configuration, automation, AI, or custom software.
- 5. Measure. Check adoption, throughput, errors, and effort. Keep what works; adjust the rest.
Relevant professional experience
Chase, Founder & Principal Consultant: 12 years in information technology, including seven years in process improvement and systems analysis. Application experience includes intake and case management systems, financial workflow tools, and BoothIQ, a commercial SaaS business management platform.
Founder’s professional experience; not Bottleneck Theory contracts.
Technology areas
Process analysis & mapping · Enterprise systems · Workflow automation & scripting · API integrations & data movement · Applied AI & document processing · Reporting & dashboards · Custom web applications & SaaS
Availability
Based in Northern California. Remote engagements nationwide; on-site work by arrangement.